Returns are always part of the retail business. Purchases made on Tapxpress.com like purchases made elsewhere can surfer damages, sometimes, the wrong size of goods gets delivered or products could be nonfunctional when any of these happens, a refund is often the solution. Items purchased from Tapxpress.com may be returned new and unopened within a period from the day of delivery.
FAQs on refund policy
Buyer wants refund?
Buyer wants a partial refund?
Buyer wants refund without returning item?
RETURNS AND REFUNDS
- The return and refund policy should clearly state on its terms and conditions that any product delivered can only be returned in its original form, products that have been tampered with cannot be accepted.
- It is important to check your package immediately to ensure you got what you requested for.
- Ensure you do not discard the carton your product was packaged in so you can easily fix it back for returns if necessary.
- Customers should bear in mind the number of days stated in the policy to return defective products.
- Customers should specify the right size of items ordered, to avoid any form of dispute after delivery (clothes and shoes).
- Sellers should deliver exactly what was displayed and have a proper check on their products to identify any form of defection.